This Privacy Policy sets out how (“we”, “us”, “our” or “Edenbridge” as the context requires) collect, store and handle personal information (as defined below) of individuals in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia. Please read this Privacy Policy to understand how we use the personal information we may collect from you. By providing your personal information to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Policy.

“Data user” is Edenbridge and/or Edenbridge subsidiaries and/or relevant government agencies and/or any of our authorised agents and representatives from time to time.

“Application” is the process of applying for entry to courses offered by institutions of further and higher education which are accredited and licensed by the Edenbridge or the process for applying for permission to enter and remain in Malaysia as a student. The application is processed by Edenbridge and/or Malaysian Authoritative bodies and/or third parties including government agencies and/or their agents. The application may be updated with any revisions, including decisions from the higher education establishments and examination results received during the remainder of the application cycle.

“Visa application” means any part, sum of parts, or the whole of the application towards obtaining the leave to remain in Malaysia (a “visa”) from the Malaysian Department of Immigration. This includes the application for Visa Approval Letter (VAL), Single Entry Visa, Student Pass, i-Kad, any immigration endorsement or stamp, or any instrument used by the Malaysian Department of Immigration for the aforementioned purposes.

“Sensitive personal data” means any personal data consisting of information as to the physical or mental health or condition of a data subject, his political opinions, his religious beliefs or other beliefs of a similar nature, the commission or alleged commission by her/him of any offence or any other personal data as the Minister may determine by order published in the Gazette.

“Website” is referring to and any of its subdomains where applicable.

“Personal information” or “personal data” refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Policy, personal information encompasses sensitive personal information which relates to information relating to your health, political opinions, religious beliefs, etc. For the avoidance of doubt, please note that this Privacy Policy is applicable only if you are a natural person / an individual.

  1. Data Quality

We take steps to ensure that the personal information we collect is accurate, up to date and complete. These steps include correcting personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading when it is reasonable to do so.

Regular audits and quality inspections are conducted to ensure the accuracy and integrity of information is checked regularly and any systemic data quality issues are identified and resolved promptly.

  1. Information We Collect About You

In order for us to provide you with our services and to operate in an efficient and effective manner by providing you with the best service possible, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:

  • Contact information such as your name, date of birth, identification supporting documents (including national registration identification or passport number), gender, nationality and ethnicity, preferred language, current private and/or business address, telephone or mobile phone number, fax number, email address;

  • The status of the services you have acquired from us;

  • How you use the Products and/or Service (for example traffic data such as numbers and addresses of calls, SMS, MMS, emails and other communications made and received by you and the date, duration, time and cost of such communications);

  • The amount of data that has been received and/or sent by you;

  • Information which you provide to us or the institution in connection with your application or/and visa application, which will be handled in accordance with this privacy policy and our data protection statement, which forms part of the declaration;

  • Information required by any authoritative bodies and/or government agencies and/or relevant Institution which may include sensitive personal data; and,

  • If you contact us, we may keep a record of that correspondence.

  1.  Checking Your Personal Information

The person providing the Personal Information shall be responsible to ensure that all information provided to us are correct.

If you wish to verify or amend the details you have submitted to us, you may do so by contacting us via the e-mail address or address stated at paragraph 10 of this Policy. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.

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